The international innovation trade show insureNXT recognized the industry's most pioneering solutions on 14 May 2025 in Cologne. In the top-tier Cross Industry Bridgebuilder category – for projects that originate from other industries and create measurable value for insurers – first place went to AGINITY AI, the claims agent of GarantieHeld GmbH.
Results from projects (up to):
What makes the aginity.ai claims agent so special?
Today's challenge
Multi-page forms, media breaks, manual pre-checks
Solution with AGINITY AI
One chat interaction: the AI agent only asks for the missing details, checks policies, and files the claim record in a structured manner in the core system.
Today's challenge
Long processing times (48 h +)
Solution with AGINITY AI
< 5 Minuten until triaged claim notification thanks to fully automated validation.
Today's challenge
Lack of transparency for regulators & customers
Solution with AGINITY AI
Explainable AI: every decision is traceable with a complete audit log.
💡 The Highlight
Each policy is modeled as an independent agent. These policy agents know coverage limits, clauses, and required evidence. When new information arrives, the agent manages the claim file in real time, without human copy-and-paste.
Benefits for Insurers
Cost Reduction
Elimination of manual pre-checks, no repeated follow-up queries.
Processing Time
Faster payout improves Net Promoter Score and retains customers.
Fraud Shield Integrated
AI checks plausibility & documents, automatically forwards suspicious cases to specialists.
Regulatory Compliance
Transparent decision paths meet requirements of GDPR, EU AI Act, BaFin & IDD.
Value for End Customers
Jury Voices
"AGINITY AI impressively demonstrates how agent-based AI radically simplifies complex claims processes – a true bridge builder between the tech world and insurance practice."
– insureNXT Award Jury 2025
Looking Ahead
Following the award success, the team is already working on subrogation agents that automatically check recovery claims against third parties, as well as modular FNOL plugins for existing core systems.
🎯 Goal
To automate the entire lifecycle of a claim from notification to closure end-to-end.
Frequently Asked Questions about the insureNXT Award 2025
What is the insureNXT Award 2025?▾
The insureNXT Award 2025 recognises innovative, practice-relevant solutions in the insurance industry. The award is presented at the international insureNXT innovation trade show in Cologne.
What was AGINITY AI recognised for at the insureNXT Award 2025?▾
AGINITY AI was recognised in the Cross Industry Bridgebuilder category – for the use of agentic AI in the insurance and claims context. The claims agent automates claim notifications via AI dialogue, reduces processing time by up to 80% and complies with GDPR, EU AI Act, BaFin & IDD.
By what criteria does the insureNXT Award 2025 evaluate?▾
Evaluation criteria include degree of innovation, practical feasibility, business value for insurers and scalability. The Cross Industry Bridgebuilder category additionally rewards the transfer of technologies from other industries into the insurance sector.
What does the award mean for insurers and claims processes?▾
The award demonstrates that agentic AI is reliably applicable even in regulated, process-critical environments – with traceable decision paths (Explainable AI), a complete audit log and compliance conformity according to GDPR, EU AI Act, BaFin & IDD.
How can I test the solution in my company?▾
Via a free demo or a Proof of Concept (POC) with your own data and clearly defined KPI targets. The setup typically takes 48 hours – non-binding and risk-free.
Curious to learn more?
Contact us and experience in a live demo how your claims service becomes future-ready within weeks.
