The international innovation fair insureNXT awarded the most groundbreaking solutions in the industry on May 14, 2025, in Cologne. In the top category Cross Industry Bridgebuilder - for projects that originate from other industries and provide measurable benefits for insurers - the first place went to aginity, the claims agent of GarantieHeld GmbH.
Results from projects (up to):
What makes the aginity claims agent so special?
Challenge today
Multi-page forms, media breaks, manual pre-checks
Solution with aginity
A chat interaction: The AI agent only asks for the missing details, checks policies, and stores the claims file structured in the core system.
Challenge today
Long processing times (48 h +)
Solution with aginity
< 5 Minuten up to the triaged claim report thanks to fully automated validation.
Challenge today
Lack of transparency for regulators & customers
Solution with aginity
Explainable AI: Every decision is traceable and comes with a complete audit log.
💡 The catch
Each policy is modeled as an independent agent. These policy agents know coverage limits, clauses, and required proofs. When new information arrives, the agent manages the claims file in real-time, without human copy-and-paste.
Benefits for insurers
Cost reduction
Elimination of manual pre-checks, no multiple inquiries.
Processing time
Faster payouts improve Net Promoter Score and retain customers.
Fraud-Shield integrated
AI checks plausibility & documents, automatically forwards suspicious cases to specialists.
Regulatory security
Transparent decision paths meet the requirements of GDPR, EU AI Act, BaFin & IDD.
Added value for end customers
Voices from the jury
"aginity impressively shows how agent-based AI radically simplifies complex claims processes - a true bridge builder between the tech world and insurance practice."
- insureNXT Award Jury 2025
Looking ahead
After the award success, the team is already working on recovery agents that automatically check replacement claims against third parties, as well as on modular FNOL plugins for existing core systems.
🎯 Goal
To automate the entire lifecycle of a claim from reporting to closure end-to-end.
Curious?
Contact us and experience in a live demo how your claims service will be future-ready in just a few weeks.